How do you post this refund entry:
A customer paid us by cheque in advance, so we posted it as an advance payment to his account as Money Received > Type: Advance Payment.
Subsequently, he asked for money back and we refunded him with our cheque payment.
When posting as Money Paid Out > Type: Customer Refund Solar requires a credit note!
How do we post this transaction, as no invoice was raised nor a credit note and we do not want to make out an invoice or credit note?
Thanks

Hi KNZ,

The simplest solution is to create an invoice with zero amount and allocate the advance payment to it. The invoice will then act exactly like a credit note, and you can issue the refund as described here:
https://www.solaraccounts.co.uk/help/how-to-pay-a-customer-refund.php

Regards,

Hi Mark
Invoice with zero value does not show when allocating the advance payment. I put a value of one and the invoice showed up and allocated the full advance payment. Went back to the invoice and edited it to Zero value. I was then able to do customer refund.
Many thks. :)
KNZ