I last used solar at the end of October, have just tried to use it today and the program will not start, I have tried reinstalling an update (I was using the current version), I have un-installed the latest windows 7 updates, restarted the pc etc. but cannot get solar to run at all, all other programs run OK. Any ideas?

Hi Martin,

Please try this:
1. Click the Windows 'Start' button (bottom left of screen)
2. Click 'All Programs'
3. Click 'Solar Accounts'
4. Right-click on the 'Solar Accounts' program menu item and select 'Run as administrator'.

Does that help? If not, can you please tell me if you are running the 64-bit or 32-bit version of Windows? For details of how to determine what version you are running see this page:
http://windows.microsoft.com/en-GB/windows7/32-bit-and-64-bit-Windows-frequently-asked-questions

Regards,

Hi Mark
Thanks for the prompt reply, especially on a Sunday.
Run as an administrator did not work and it is 64 bit.
Regards
Martin

Hi Martin,

OK, please do the following:

1. Click the Windows 'Start' button (bottom left of screen)
   2. Click All Programs > Accessories
   3. Right-click on 'Command Prompt' and select 'Run as administrator'
   4. In the black window copy and paste the following text (including quotes and the extradebug bit):
   "%programfiles(x86)%\Solar Accounts\SolarAccounts.exe" -extradebug
   (Note that you can paste into the black window by right-clicking on it)
   5. With the black window focused, press the Enter key
   6. Start a new email message and click the 'Attach file' button (usually has a paperclip icon)
   7. Copy and paste the following text into the 'File name' field:
   %programfiles(x86)%\Solar Accounts\extradebug.log
   8. Click OK (or Open) and send the email to me

Thanks

Hi Mark
I have solar running on an old laptop for now but would like to get it running on this PC again. So no immediate rush.
Thanks

Hi Martin,

Ok - please try the following steps, which are slightly different to my previous instructions:

1. Click the Windows 'Start' button
   2. Click All Programs, then Accessories
   3. Right-click on 'Command Prompt' and select 'Run as administrator'
   4. In the black window, copy and paste the following:
   "%programfiles(x86)%\Solar Accounts\SolarAccounts.exe" --l4j-debug
   (Note that you can paste from the clipboard by right-clicking on the black window)
   5. With the black window in focus, press the Enter key
   6. Start a new email message and click the 'Attach file' button
   7. In the 'File name' field enter the following:
   %programfiles(x86)%\Solar Accounts\launch4j.log
   8. Send the email to me

Thanks

Hi Mark
All working now after reinstalling win 7.
Thanks for your help
Martin

Hi Martin,

Glad to hear that!

Cheers,

Windows has finally finished updating an all OK
Martin