Forum Message

OSX installer package not working?

Trying to install on osx (various machines, some 10.6, some 10.8) and the install always fails. Have tried downloading the file again etc.


Sep 9 13:54:37 Petes-MacBook installd[9007]: PackageKit: Install Failed: PKG: extracting "com.solaraccounts"\nError Domain=PKInstallErrorDomain Code=110 UserInfo=0x1001a6ee0 "An error occurred while extracting files from the package “Setup-SolarAccounts.3.7.1-D6MGk.pkg”." Underlying Error=(Error Domain=NSCocoaErrorDomain Code=259 "The file couldn’t be opened because it isn’t in the correct format.") {\n NSFilePath = "/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Applications";\n NSLocalizedDescription = "An error occurred while extracting files from the package \U201cSetup-SolarAccounts.3.7.1-D6MGk.pkg\U201d.";\n NSURL = "#solarAccounts3.pkg -- file://localhost/Users/pete/Downloads/Setup-SolarAccounts.3.7.1-D6MGk.pkg";\n NSUnderlyingError = "Error Domain=NSCocoaErrorDomain Code=259 "The file couldn\U2019t be opened because it isn\U2019t in the correct format."";\n PKInstallPackageIdentifier = "com.solaraccounts";\n}


Posted by Pete McEvoy on Sep 9, 2012 2:58 PM BST

Hi Pete,

Sorry about that - it appears the installation file on our web server became corrupted. Please try downloading it again - you should find it works this time.

Thanks


Posted by Mark McLaren (Solar Accounts) on Sep 9, 2012 6:14 PM BST

Can confirm installer working now. Thanks for swift response.


Posted by Pete McEvoy on Sep 10, 2012 12:08 PM BST