Forum Message

File Recovery

My PC crashed and I lost the solar files I was working on. I have managed to recover the files using a recovery programme but whenever I try to open them I get an error message saying 'not a valid solar file'. Is there anything I can do to enable me to open these files?


Posted by Alison Galbraith on Jan 15, 2013 3:04 PM GMT

Hi Alison,

Please run Solar Accounts and press Ctrl + F9. You should see a message saying that a diagnostic file called 'Solar Accounts Log File.zip' was created in your Documents folder. Please email me that file - it will help us better understand the problem.

Thanks


Posted by Mark McLaren (Solar Accounts) on Jan 15, 2013 3:32 PM GMT