Help! Can't open database file - Solar Accounts Online Forum

Help! Can't open database file

Hi I get a Programming Error when trying to open my database. It also says its trying to find a newer version of the file (which there isn't).

Posted by Rob Scahill on Apr 12, 2013 3:16 PM BST

Hi Rob,

Please run Solar Accounts and press Ctrl + F9 (on Windows) or Command + Option + Z (on Mac). You should see a message saying that a diagnostic file called 'Solar Accounts Log File.zip' was created in your Documents folder. Please email me that file - it will help us better understand the problem.

Thanks

Posted by Mark McLaren (Solar Accounts) on Apr 12, 2013 4:29 PM BST

Done!

Posted by Rob Scahill on Apr 12, 2013 4:36 PM BST

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