Forum Message

cannot open data file

I get the message 'Unable to write to disk' when trying to open my data file. please help


Posted by Victoria Lord on Dec 9, 2013 11:25 AM GMT

Hi Victoria,

Please run Solar Accounts and press Ctrl + F9 (on Windows) or Command + Option + Z (on Mac). You should see a message saying that a diagnostic file called 'Solar Accounts Log File.zip' was created in your Documents folder. Please email me that file - it will help us better understand the problem.

Thanks


Posted by Mark McLaren (Solar Accounts) on Dec 9, 2013 12:45 PM GMT