Cannot open file - mesage says file full no disk space

Cannot open file - mesage says file full no disk space

I cannot access my file on solar it is saying file full no disk space other files on solar I can access but this is my main one

Posted by Sinead Lowry on Nov 6, 2014 9:54 AM GMT

Hi Senead,

This appears to be due to a bug in Solar Accounts - sorry. Please run Solar Accounts and press Ctrl + F9 (on Windows) or Command + Option + Z (on Mac). You should see a message saying that a diagnostic file called 'Solar Accounts Log File.zip' was created in your Documents folder. Please email me that file - it will help us better understand the problem and recover your data.

Thanks

Posted by Mark McLaren (Solar Accounts) on Nov 6, 2014 10:12 AM GMT

We have produced a new version of Solar Accounts that we believe fixes the bug which caused the problem you experienced. Please upgrade as described here:
http://www.solaraccounts.co.uk/download.php?flag=UPGRADE

Posted by Mark McLaren (Solar Accounts) on Nov 7, 2014 1:10 PM GMT

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