Unable to open an existing file after upgrade

Unable to open an existing file after upgrade

After upgrade to latest version 3.9.5, we are now unable to open existing files, receiving error message "Unable to write to disk, please check drive is not full or read only.... The drive has plenty of space and the permissions are read & write.

Posted by Richard Oldham on Nov 6, 2014 3:59 PM GMT

Hi Richard,

Yes that is a bug with the current version - sorry. Please run Solar Accounts and press Ctrl + F9 (on Windows) or Command + Option + Z (on Mac). You should see a message saying that a diagnostic file called 'Solar Accounts Log File.zip' was created in your Documents folder. Please email me that file - it will help us better understand the problem and provide a solution.

Thanks

Posted by Mark McLaren (Solar Accounts) on Nov 6, 2014 4:01 PM GMT

We have produced a new version of Solar Accounts that fixes the bug which caused the problem you experienced. Please upgrade as described here:
http://www.solaraccounts.co.uk/download.php?flag=UPGRADE

Posted by Mark McLaren (Solar Accounts) on Nov 7, 2014 1:10 PM GMT

Having raised the same issue yesterday, I wonder if it has been brought back to life by Bitdefender's 2016 Ransomware.

Posted by Peter Tyler on Mar 21, 2016 8:27 AM GMT

Having the same problem on OS/X ...

Posted by Peter Huckle on Mar 23, 2016 7:14 PM GMT

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