Forum Message

Bad Debt payments

Hello Mark

It's been a long time. I've been following the offline v online debate with interest. I'm still a great fan of your product and continue to use it offline. We'll see how we go.

I don't know if you are answering questions anymore but if you are perhaps you could help me with this one.

Sometime ago we had to write off a rather large debt from a customer. Subsequently on the advice of our accountant we took legal action and as a result a trickle of payments (well 2 so far) are coming through.

I haven't a clue how to deal with these in Solar.

Any ideas?

Many thanks

Jean


Posted by Jean McGaw on Jun 2, 2016 6:00 PM BST

Hi Jean,

The solution is quite simple: Just create new invoices for the amount you recover from your customer, and record an invoice payment as normal. The Account on the invoice should match the Account on the original invoice (ie. the one you wrote off).

Regards,


Posted by Mark Mclaren (Solar Accounts) on Jul 15, 2016 11:34 AM BST