Forum Message

Solar App Access Issues and Online Version Inquiry

For some reason, the solar app is not opening up. What cxan I do?


Posted by A Patel on Nov 27, 2020 1:32 PM GMT

Hello A Patel,

Unfortunately the latest version of MacOS cannot run 32-bit software, and
we don't have any plans to provide an update to the offline version of
Solar Accounts. Your best approach is to make a backup of all your data
then perform a 'factory reset' on your computer to revert to a previous
version of MacOS (please contact Apple for details of how to do this), then
re-install the offline version
<https://www.solaraccounts.co.uk/download?online=false> of Solar Accounts
from our website.


Posted by Solar Accounts Customer Support on Nov 27, 2020 1:44 PM GMT

Is there an online version?



Posted by A Patel on Nov 27, 2020 1:53 PM GMT

Hello A Patel,

Yes, the online version is 64-bit so it can run on the latest version of
macOS. You can switch to the online version and keep your data by
following the steps on this page:
https://www.solaraccounts.co.uk/upgrade
However, please keep in mind that we charge a monthly subscription for the
online version.


Posted by Solar Accounts Customer Support on Nov 27, 2020 2:57 PM GMT

Just one question as my account does the VAT returns can subscribe to non Vat registered deal? and will the invoices I do show my vat number and vat in the totals?


Posted by A Patel on Nov 30, 2020 4:49 AM GMT

Hello Atul,

Yes, since your business is VAT-registered you will need to pay £25 + VAT
per month, even though your accountant submits your VAT returns. If you
import your existing data as described here
<https://www.solaraccounts.co.uk/upgrade> then the layout of the invoice
will look the same as your current invoices.


Posted by Solar Accounts Customer Support on Nov 30, 2020 1:08 PM GMT