HMRC Connection Issue in Solar Accounts - Solar Accounts Online Forum

HMRC Connection Issue in Solar Accounts

Hi

when i click connect to HMRC i get
INTERNAL ERROR
A programming error has occurred Sorry

Regards
Andrew

Posted by Andrew Dennis on May 26, 2019 5:40 PM BST

Hi Andrew,

Sorry for the error you are experiencing connecting to HMRC in Solar
Accounts. We are investigating and will get back to you tomorrow.

Posted by Solar Accounts Customer Support on May 26, 2019 8:07 PM BST

Hello Andrew,

We've identified the cause of the problem in our software and will release
a new version to fix it before 8am on Wednesday. I will email you again
when it is available.

Thanks for your patience,

Posted by Solar Accounts Customer Support on May 27, 2019 10:13 AM BST

Hi

Many thanks

Posted by Andrew Dennis on May 27, 2019 1:10 PM BST

Hi Andrew,

We've now released a new version which should resolve the HMRC connection
problem. To ensure you have the latest version, log in and click 'About
Solar Accounts' from the Help menu (on Windows) or the Solar Accounts menu
(on Mac). If the version number is 5.3.4 wait until the text below the
version number says, "Restart Solar Accounts to upgrade" then restart the
software. (If the version number is 5.3.5 then there is no need to restart)

Please let me know if that resolves the issue.

Posted by Solar Accounts Customer Support on May 29, 2019 6:03 AM BST

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