Forum Message

Invoice Delivery Issues

I have messaged about this already, why when sending invoices are the bouncing back !! Customers are not getting them.


Posted by Ross mcturk on Apr 20, 2020 12:18 PM BST

Hi Ross,

Unfortunately we aren't able to resolve the issue of invoices bouncing
because it would require a change to the recipient's email server.
Instead, in a case where an invoice email bounces you will need to save the
invoice to a PDF file then use your normal email program to send the PDF
invoice to the recipient. Sorry we can't provide a better solution.


Posted by Solar Accounts Customer Support on Apr 21, 2020 3:24 PM BST