Hi
A customer overpaid an invoice by £72. They asked for a refund so I paid them £72 by BACS. Their statement is showing a -£72 balance when I don't actually owe them anything now. I don't know how to enter that £72 so that their outstanding balance is zero
Regards
Paul Usher
Hi Paul,
In your case you should record an invoice payment which is £72 greater than
the invoice total. The invoice will then have a balance of -£72 and will
act like a credit note. To record the payment of £72 to your customer,
right-click on the overpaid invoice and select 'Pay Refund'. When you
record the refund payment it should result in customer having a balance of
zero.
