Hi. I've received a payment from a customer for an invoice value £66.49. However they have an outstanding credit note for £75.60 so they are in credit £9.11. They obviously missed this. I've tried to enter the £66.49 in Receive a Payment in the usual way but the invoice for the £66.49 does not show in the Money Received dialogue box. I was a bit surprised by this because the Money Received box usually shows outstanding invoices but doesn't show outstanding credit notes. How can I enter this payment?
Hi Paul,
Just to confirm: You issued an invoice to a customer for £66.49, but the
customer also has an outstanding credit note for £75.60, then you received
£66.49 from the customer. Is that correct? If that is the case you can
simply allocate the payment to the £66.49 invoice and leave the credit note
outstanding. (If you allocated money received to a credit note it would
increase the credit amount you owe to your customer)
