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Printing Issue with Parallels VM and Solar Accounts

Solar accounts won't/can't communicate with any of my printers if I'm running Parallels vm. If I shut down the vm & parallels then the problem vanishes. If it was just one printer I'd blame parallels, however, it happens with both printers. The indications on the Mac suggest the program isn't connecting to the spooler, all the other programs on both the vm and the Mac print without any problem at any time. I originally thought it was a sharing problem but am now convinced it isn't.
Any help would be much appreciated.


Posted by Steve Clark on Feb 14, 2023 11:08 AM GMT

Hi Steve,

>From your description I don't think we can resolve the printing issue -
sorry. However, a workaround is to save to a PDF file and use the Preview
app to print the PDF file.


Posted by Solar Accounts Customer Support on Feb 14, 2023 11:49 AM GMT

Hi Mark,
Thanks for your help, I was already using the workaround but just wondered if you’d had this as a comment before.

Yours Sincerely

Steve


Posted by Steve Clark on Feb 14, 2023 12:14 PM GMT

Hi Steve,

I'm afraid we've not heard of the problem from other users - sorry


Posted by Solar Accounts Customer Support on Feb 14, 2023 12:39 PM GMT