Forum Message

Issues with Browser Links in Solar Accounts Demo

We are testing the online demo and find that none of the in program links to a browser work. I'm using Chrome and Bitdefender. Is there an option to change in Chrome or antivirus?


Posted by Nigel Stephens on Mar 27, 2019 9:09 AM GMT

Hi Nigel,

Regarding the problem opening the links in Solar Accounts - do you see any
error message?

Also, please try temporarily disabling Bitdefender, then click the link.
Does that work?


Posted by Solar Accounts Customer Support on Mar 27, 2019 10:35 AM GMT

Hello Mark
No error messages. The progress bar appears and then closes after a short while. No new windows are opened and no tabs in Chrome which is already open and default browser. I turned Bitdefender off for all the different protections and it made no difference.


Posted by Nigel Stephens on Mar 27, 2019 10:49 AM GMT