Hi,

We cannot get onto Solar Accounts online this morning saying we cannot connect to the Solar Accounts server.

We have full internet connection so we know all is good from our side.

Is there a problem with the Solar Server?

Kind Regards

Gary Beattie

Hi Gary,

We haven't had any reports of the problem. Please try again - does that
work? If not, please do the following:

1. Click the Windows Start button (bottom-left corner of screen)
   2. Type %localappdata% including percent signs and press Enter
   3. Double-click on 'Solar Accounts Online'
   4. Double-click on 'logs'.

You should see a number of files - please email them to me. This will give
us a better understanding of the problem.

Good Morning Mark,

All 3 of our PC's have managed to sign in - don't know if you did
anything but it worked!

Thanks for getting back to me so soon.

Kind Regards

Gary
Cubik Products UK Ltd.
Where Quality meets Value.
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------ Original Message ------
From: "Solar Accounts" <support@solaraccounts.co.uk>
To: "Appliance Star" <cubikproducts@btinternet.com>
Sent: Wednesday, 10 Mar, 2021 At 09:06
Subject: Fwd: Your questions about Solar Accounts [Gary Beattie]

Hi Gary,

We haven't had any reports of the problem. Please try again - does that
work? If not, please do the following:
1. Click the Windows Start button (bottom-left corner of screen)
2. Type %localappdata% including percent signs and press Enter
3. Double-click on 'Solar Accounts Online'
4. Double-click on 'logs'.
You should see a number of files - please email them to me. This will
give us a better understanding of the problem.

Hi Gary,

OK glad to hear that! Must have been a temporary glitch.