Forum Message

Mac OS Printing Issue with Solar Accounts

We have a company called Click-Deck Products Ltd and used your package for 8 years.
We have a small problem that I am unable to print anything from Solar. When I try your program on a sales invoice it crashes completely out.
I use a MacBook Pro and I think it coincides with a Apple update to system to Mac OS Big Sur 11.3.

I have unloaded and reinstalled the printer and your Solar program. I can print any other documents from other sources.

Please help
Regards

Martin Walkden


Posted by Martin Walkden on Apr 29, 2021 7:11 PM BST

Hi Martin,

It seems that the latest version of Mac OS is causing this printer problem
in Solar Accounts. We are investigating the issue now - I'll give you an
update on our investigation by Wednesday of next week. In the meantime you
can print documents by saving to a PDF file then using the Finder
application to print the PDF file.


Posted by Solar Accounts Customer Support on Apr 30, 2021 1:16 PM BST

Thank you Mark.

Great service as usual

Have a good weekend

Kind Regards


Posted by Martin Walkden on Apr 30, 2021 2:40 PM BST

Hi Mark

Thank you for fixing the problem promptly.

Kind Regards

Martin


Posted by Martin Walkden on May 3, 2021 8:42 AM BST

Hi Martin,

Yes we released a new version last night to fix the printing bug. Glad to
see you've noticed already!


Posted by Solar Accounts Customer Support on May 3, 2021 11:22 AM BST

Hi Mark.
Someone else is working on a Bank Holiday!!

Cheers
Martin


Posted by Martin Walkden on May 3, 2021 11:55 AM BST

Haha well with so many users complaining about the printing problem, we
made it a priority :)


Posted by Solar Accounts Customer Support on May 3, 2021 12:12 PM BST