Dear Sir or Madam,
I recently updated my software on my iMac and it no longer opens your software.
I need this to run my business and have to find a quick solution.
Do you have a version that will run OS 10.15 (Catalina) available?
Any assistance would be appreciated.
Hi Steven,
Unfortunately MacOS Catalina cannot run 32-bit software, so it cannot run
the old offline version of Solar Accounts you have installed. To resolve
the problem the simplest solution is to back up your data and do a 'factory
reset' to restore your previous operating system version. Please contact
Apple for details of how to do this.
Thanks Mark,
Can I ask, will the on line version work ok on my iMac?
If so how much is it to subscribe as an existing customer?
Hi Steven,
Yes, the online version is available, but I'm afraid we don't offer any
discounts for existing customers. The cost depends on whether your
business is registered for VAT - see this page for details:
https://www.solaraccounts.co.uk/upgrade
Thanks Mark,
Hopefully I can use my last backup to reload my data?
Hi Steven,
Yes, you can import a .slr backup file at Step 4:
https://www.solaraccounts.co.uk/upgrade
Note that you can also import the main Solar Accounts business data file
which is usually located in your Documents folder.
