Forum Message

Handling Customer Overpayment

Mark
Re my earlier question same customer have a very different situation yesterday they sent me an incorrect overpayment then sent a further payment for the correct amount have asked them if were going to reclaim it they have told me to keep it on the account & work the amount off but obviously cannot allocate it to an invoice how can i deal with this please?

Martin


Posted by Martin Overton on Jun 20, 2023 11:03 AM BST

Hi Martin,

For the overpaid amount you receive, create a Money Received transaction
and set the Type to 'Advance Payment'. Later when you create an
invoice for that customer, Solar Accounts will ask if you want to allocate
the advance payment to that invoice - click 'Yes'.


Posted by Solar Accounts Customer Support on Jun 20, 2023 2:46 PM BST

Thanks, Mark.


Posted by Martin Overton on Jun 20, 2023 3:00 PM BST