Forum Message

Email Identification Concerns

Is there a way of changing the out going e mail from solar from "user306394@solar acounts.co.uk
Customers don't realise who it is and often goes into spam.
I would prefer some reference to my business within the adress


Posted by Ross McTurk on Dec 2, 2021 9:23 AM GMT

Hi Ross,

Sorry no, you cannot change the 'from' field in the email message that
Solar Accounts sends using the inbuilt email system. The alternative would
be to manually send the email using your email program separately from
Solar Accounts.


Posted by Solar Accounts Customer Support on Dec 2, 2021 11:55 AM GMT

That's what I have been doing, but now it stopped working as per the previous message!


Posted by Ross McTurk on Dec 2, 2021 12:09 PM GMT

Hi Ross,

I'm sorry but you will need to manually export the invoice as a PDF file.
Select the invoice in the invoices list and click menu File > Export To >
Adobe Acrobat PDF File. Then use your email program to send it to your
customer.


Posted by Solar Accounts Customer Support on Dec 3, 2021 1:14 PM GMT