Using Thunderbird on new computer - Solar Accounts Online Forum

Using Thunderbird on new computer

Hi

just moved to a new laptop, going from windows 8.1 to windows 11.
Solar doesn't seem to want to connect to my email any more (it was working fine on the old laptop), getting 'failed to launch email application' message.
I'm using Thunderbird and have made sure it's set as my default email.
Any ideas?
Thank you

Posted by Sam Protheroe on May 22, 2024 12:29 PM BST

Hello Sam,

The most likely problem is that Solar Accounts can only interface with a 32-bit email program, but the latest versions of Outlook and Thunderbird are usually 64-bit versions. You may want to see if there is a 32-bit version of Thunderbird available
Regards,

Posted by Solar Accounts Customer Service on May 22, 2024 1:36 PM BST

Hi Mark

yes, that was it. Found a 32 bit version, downloaded and Solar now connecting again. Problem solved.

Thank you

Posted by Sam Protheroe on May 23, 2024 12:41 PM BST

Hi Samantha,

Glad to hear that worked!

Regards,

Posted by Solar Accounts Customer Support on May 23, 2024 12:57 PM BST

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