Hi Guys

One of our customers has paid us twice for the same invoice. This was done via BACS.

We have now sent them a cheque for the over payment but can you tell me how to record this please.

Thank you

Hello Denise,

You should be able to record two payments against the same invoice. The invoice will then be 'overpaid' and will act like a credit note. To record the refund, right-click on the invoice in the Invoices list and select 'Pay Refund'.

Regards,

Hi
I have had same problem but when I right click I do not get Pay Refund option

Hi Vivien,

It sounds the balance of the invoice is not negative. Ensure that the payment amount is larger than the invoice amount - this will leave a negative balance and will show the Pay Refund option when you right-click on it.

Regards,