I'm still in my trial period so I hope you'll forgive a post before I pay up.
I can't print anything at all from the program. I get a message saying: 'An error occurred during this operation' every time. This occurs after the preview dialog from Solar when the print button is depressed. No print driver dialog appears. I can export to pdf without issue so it's no big problem, just an annoyance.
I am using Windows 7 (64 bit). No other program is having any trouble printing. I did recently change my default printer and deleted the old device from the system. Might this be at the root of the problem? Is it trying to access a device that is no longer present?
Hi Alan,
Solar Accounts should be able to handle the recent changes you made to the printers on your system. Please run Solar Accounts and press Ctrl + F9. You should see an error message saying that a diagnostic file called 'Solar Accounts Log File.zip' was saved to your Documents folder. Please email me that file - this will give us a better understanding of the problem.
Regards,