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Printing problem

I'm still in my trial period so I hope you'll forgive a post before I pay up.

I can't print anything at all from the program. I get a message saying: 'An error occurred during this operation' every time. This occurs after the preview dialog from Solar when the print button is depressed. No print driver dialog appears. I can export to pdf without issue so it's no big problem, just an annoyance.

I am using Windows 7 (64 bit). No other program is having any trouble printing. I did recently change my default printer and deleted the old device from the system. Might this be at the root of the problem? Is it trying to access a device that is no longer present?


Posted by Alan McNicol on Dec 13, 2010 5:30 PM GMT

Hi Alan,

Solar Accounts should be able to handle the recent changes you made to the printers on your system. Please run Solar Accounts and press Ctrl + F9. You should see an error message saying that a diagnostic file called 'Solar Accounts Log File.zip' was saved to your Documents folder. Please email me that file - this will give us a better understanding of the problem.

Regards,


Posted by Mark McLaren (Solar Accounts) on Dec 13, 2010 5:37 PM GMT