We are hoping you can help with the following issue.
We have a customer that has paid a couple of invoices twice. It is going to take some time to resolve the issue with our customer as they are short staffed. We want to be able easily to track current outstanding invoices and the excess receipts going forward until the issue is resolved/agreed with them.
Except for receipts in advance, Solar only seems to allow receipts to be allocated to a customer if they are allocated to a specific invoice. The problem is that if these duplicated receipts are allocated to alternative invoices (which themselves will be paid in the normal course of events in the next few days or weeks) it will be next to impossible to resolve when we finally manage to meet with the customer to discuss the issue, as payment will in the meantime have been sent for the alternative invoices.
At the moment the receipts in question have been posted as receipts in advance. However, this treatment affects the VAT reports. I can, of course, make manual adjustments to the information shown in the VAT reports before submitting data to HMRC, but obviously would prefer not to have to do this.
Is there a better solution to the one I have adopted - perhaps as a sort of unallocated sales ledger receipt?
Hi Peter,
Solar Accounts allows you to allocate the duplicate payment to the original invoice. Do the following:
1. Click menu File > New > Money Received
2. Enter the customer name
3. Enter the Amount Received
4. Change the Type to 'Invoice Payment'
5. Tick 'Show Paid Invoices'
6. Tick the original invoice and click OK (or Save)
The overpaid invoice will then act exactly like a credit note. You can record a refund payment or allocate it to another sale.
One last thing: if you expect to allocate the credit to another sale in future then HMRC may require that you treat the payment as a 'payment in advance' (ie. as you have been doing). You may want to check this with them on 0845 010 9000.
Regards,
