Create a partial refund for a customer invoice

Hi Mark,
I have a invoice which a customer paid in full a few months ago but now I have to give a partial refund to them.
I have tired to follow the "how to allocate a credit note to a sale" instructions but they don't seem to work for me. I have used them in the past but the latest version of the software doesn't seem to reflect the instructions anymore.

Posted by Frank Faulds on Nov 12, 2014 11:29 AM GMT

Hi Frank,

Can you please tell me how far into the process you get? How does our help topic web page differ from your screen? What is the error message that is displayed?

Thanks

Posted by Mark McLaren (Solar Accounts) on Nov 12, 2014 11:34 AM GMT