Forum Message

Solar Accounts Error on Computer

Hi mark ,
Solar is giving this error only on one of our computers ... due to an earlier error you must restart solar accounts before making any further changes . Can you advise what i need to do please
thanks caroline


Posted by Caroline Jeavons on Feb 17, 2023 4:07 PM GMT

Hi Caroline,

Are you still getting the error after you restart Solar Accounts? If so,
please create a sharing code as described here
<https://www.solaraccounts.co.uk/help/how-to-share-financial-data-with-your-accountant>
and email it to me. That will help me investigate further.


Posted by Solar Accounts Customer Support on Feb 20, 2023 12:55 PM GMT

Hi Mark,

So when we say restart, am I just closing Solar and reopening it?


Posted by Caroline Jeavons on Feb 20, 2023 1:16 PM GMT

Hi Caroline,

Yes, that's right. Let me know if that fixes the problem


Posted by Solar Accounts Customer Support on Feb 20, 2023 1:21 PM GMT