When we have sent an invoice and the work has not been done but the invoice has not been paid -do we just cancel the invoice?
Hi Christine,
Yes, you should cancel the invoice as described here:
https://www.solaraccounts.co.uk/help/how-to-write-off-a-bad-debt
In future it's best to not create an invoice until you have provided the
goods or services. If you want show the customer what the invoice will
look like, you can create a 'pro forma' invoice. To do that you will need
to create a quote and change the quote template so the title is 'Pro Forma
Invoice'. To do that, click menu Setup > Page Layout > Quote Template,
then double-click on the title and change the text
