Forum Message

Overpayment by Customer

I received a (over) payment from a customer for £230.00. The customer has three invoices outstanding for £112.50, £45 and £45 - totalling £202.50. How can I enter this data ? If I use Money Received or Invoice Payment received, Solar will not allow me to record the over payment - it insists I allocate the payment against specific invoices. How do receive the payment and leave a credit on the customers account of £27.50 ??


Posted by Alan Rick on Sep 11, 2009 8:11 PM BST

Hi Alan,

Record an invoice payment against all invoices as normal, but then change the 'Amount Applied' field for one of the invoices to be larger than the invoice amount. That invoice will then act as a credit note - you can pay a refund:
http://www.solaraccounts.co.uk/help/how-to-pay-a-customer-refund.php
...or apply the credit to another invoice in future:
http://www.solaraccounts.co.uk/help/how-to-pay-a-customer-refund.php

Cheers,


Posted by Mark McLaren (Solar Accounts) on Sep 11, 2009 8:25 PM BST

Of course, that makes sense.

Thanks for the speedy response - 8:30pm on a Friday night !!


Posted by Alan Rick on Sep 11, 2009 8:57 PM BST