A customer of ours paid an invoice nearly double the amount 1 week then the following week paid the invoice amount again. How do i enter that it has been paid twice and over, as it has cleared and cannot seem to allocate theither payment. Tried to send refund but custmer wants to deduct it from next payment. What can i do?

Hi Mary,

To record the overpayment, create a new Money Paid Out transaction with the Type field set to 'Invoice Payment'. Tick the 'Show Paid Invoices' and allocate to one of the paid invoices. This invoice will then act exactly like a credit note. See this page for details of how to allocate the 'credit note' to another sale:
http://www.solaraccounts.co.uk/help/how-to-allocate-a-credit-note.php

Regards

Just had the exact same problem but don't you mean select 'Money Received' rather 'Money Paid Out'?

Hi Taras,

Yes sorry I should have said Money Received.

Regards,