When entering a payment of invoices into our Solar program, the program records the payment and allocates a REC number but even though it links the payment to the invoice in the transactions folder, the invoice still reflects as due in the invoices folder.

This problem only started a couple of weeks ago.

Hi Anita,

Please check to see if the Amount Due has decreased by the amount of the
REC payment. If that doesn't help, please generate a sharing code as described
here
<https://www.solaraccounts.co.uk/help/how-to-share-financial-data-with-your-accountant>
and email it to me along with the ID of the invoice and the REC payment.
That will help me investigate further.

Hi Mark

Thank you for your reply. I have deselected the invoice to be paid and re-selected it in the payments and this seem to have worked. I was very surprised, as we have not had any problems like this in the past. Hopefully everything will be back to normal now, but I will keep an eye out for any issues.

Kind regards,
Anita